South West Coach Lines

The angry driver who drove From T3 at 19:15 on 4/Jan/2024 towards Bunbury got aggressive when I told him not to let people jump the queue. His immediate response was that he wouldn’t let me in the bus. He claimed to be the manager of the business- when I asked for a refund he said he wouldn’t give me - and that’s beside his aggressive driving. If this is the boss of the company, would you expect your family to be safe in their busses? (Take a trip with a competitor instead)

12/9/23 got the service from Cockburn to BSN. Upon entering the bus it was a "hot box" a/c not working! Due to the a/c not working the bus stinks! 3hrs no a/c is not acceptable and this bus should have been swapped out! 7/4/23 I also used this service were I had to cancel my ticket due to bus maintenance issues. Which led to myself finding another way to get to perth so I didn't miss my flight! The common ground here is the lack of maintenance and up keep of your bus's to maintain a high standard that you claim. Also the lack of communication when buses arnt up to scratch or are late. Regards

I use this service regularly, HOWEVER the mobile booking & website has continuously had glitches when booking a seat prior to the bus even coming close to the desired pick up spot. It a says “webleadtime X” meaning it’s unavailable. And I attempt to book hours prior. This has happened 3 times now. And 2 times in a row. After hours doesn’t answer the phone. And a certain lady in reception / admin is quite rude and unprofessional. For a seasoned adult I would expect better interpersonal skills. I could drop a name but will resist out of dignity. I sincerely hope upper management see this review and take action regarding the online front, as the online reliability is starting to look pathetic. Check the trend on the other reviews and phone calls by others. On a good note, kind drivers and business assets in good condition considering the traffic numbers using this service.

Bus today from Margaret river to Eaton. The first bus from margs to Busselton was a terribly small bus with almost no leg room for anyone who is taller than 5ft. There was no undercarriage for luggage so if there was more than 2 bags from passengers they would of been on top of each other and not secure. The bus looked and felt old with the worn seats and the crackling radio and the squeaky brakes. To the drivers advantage however he was lovely and early! Which takes me to the bus from Busselton to Eaton. Very late leaving all passengers sitting/standing on the foot path in the freezing cold. When we did finally get on the bus it literally smelt like urine and was disgusting. I will never be travelling with swcl again and I don’t think many of the other passengers will either

The actual bus trip is great. Friendly, experienced, drivers but the online booking system is a nightmare, especially if you’re trying to book last minute. Their website needs a full update. I go regularly to and from the airport from dunsborough. I don’t know why they don’t have a pass system or something a bit more user friendly for regulars! Just a thought.